1. Introduction
Trasmlettu Real Estate Agency Pte Ltd ("Trasmlettu," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (trasmlettu.com), use our services, or interact with us in any way.
We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. By accessing or using our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Identity Information: NRIC or passport number, date of birth (where required for property transactions under Singapore law)
- Financial Information: Income details, employment information, bank account details (for property transactions and payments)
- Property Preferences: Your property requirements, budget, preferred locations
- Property Details: Information about properties you own, sell, or rent through our services
- Communication Records: Records of your communications with us, including emails, calls, and in-person meetings
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Device type and operating system
- Pages visited and time spent on our website
- Referring website or source
- Navigation patterns and interaction with site features
2.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. Please refer to our Cookies Policy for more information on how we use these technologies and how you can manage your preferences.
3. How We Collect Information
We collect personal information through various channels, including:
- Direct interactions: When you subscribe to our newsletter, fill out forms on our website, communicate with us via phone, email, or in person
- Automated technologies: Through cookies and similar technologies when you browse our website
- Third-party sources: From property portals, business partners, public records, and other lawful sources
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Provide Services
- Facilitate property transactions (buying, selling, renting)
- Match clients with suitable properties
- Process transactions and payments
- Provide property valuation and advisory services
4.2 Communication
- Respond to your inquiries and requests
- Send property listings that match your criteria
- Provide updates on market trends and insights
- Send newsletters and marketing communications (with your consent)
4.3 Improve Our Services
- Analyze website usage to enhance user experience
- Develop new services and features
- Conduct market research and analysis
- Train our staff to better serve our clients
4.4 Legal and Regulatory Compliance
- Comply with legal obligations under Singapore law
- Fulfill requirements under the Council for Estate Agencies (CEA) regulations
- Prevent fraud and money laundering
- Resolve disputes and enforce our agreements
5. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: When processing is necessary to perform our contract with you
- Legitimate Interests: When processing is necessary for our legitimate business interests
- Legal Obligation: When processing is required to comply with our legal obligations
- Consent: When you have given explicit consent for specific processing activities
6. Disclosure of Your Information
We may share your personal information with:
6.1 Service Providers
Third-party service providers who perform services on our behalf, such as:
- IT and system administration providers
- Property photography and marketing services
- Payment processing services
- Customer relationship management systems
6.2 Business Partners
- Property developers and landlords
- Mortgage brokers and financial institutions (with your consent)
- Legal professionals involved in property transactions
6.3 Regulatory Bodies
- Council for Estate Agencies (CEA)
- Relevant government agencies in Singapore
- Tax authorities when required by law
6.4 Other Circumstances
We may also disclose your information:
- In response to a legal request or court order
- To protect our rights, privacy, safety or property
- In connection with the sale, merger, or acquisition of all or part of our business
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:
- Encryption of sensitive data
- Secure network infrastructure
- Regular security assessments
- Access controls and authentication procedures
- Staff training on data protection
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine our retention periods include:
- The duration of our business relationship with you
- Legal obligations to retain data for certain periods
- Relevant statutes of limitations
- Potential disputes or legal claims
9. Your Rights
Under applicable data protection laws, you may have the following rights regarding your personal information:
- Access: The right to request copies of your personal information
- Correction: The right to request correction of inaccurate data
- Erasure: The right to request deletion of your data in certain circumstances
- Restriction: The right to request restriction of processing in certain circumstances
- Data Portability: The right to receive your data in a structured, commonly used format
- Objection: The right to object to certain processing activities
To exercise these rights, please contact us using the details provided in the "Contact Us" section below.
10. International Data Transfers
Trasmlettu primarily operates in Singapore, and your personal information is generally stored and processed in Singapore. However, we may transfer your data to service providers or partners located outside of Singapore. When we do so, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Trasmlettu Real Estate Agency Pte Ltd
15 Enggor Street, #08-01
Realty Centre
Singapore 079716
Email: [email protected]
Phone: +65 6743 5731
We will respond to your inquiry as soon as possible and within the timeframes specified by applicable law.
